Privacy Policy
Last Updated: 01 November 2025
At Customers Now Club PMA (referred to as the "Association," "agency," "we," "us," or "our") we are committed to protecting the privacy of our members and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, and protect your data as a member of our association or visitor to one of our websites.
1. Information We Collect
We may collect the following personal information from our members, visitors, and prospects:
Names and Business Names
Membership ID numbers
Contact information, including email addresses and phone numbers
Mailing addresses
Membership history and records
Website usage data
Lead generation form submissions and responses
Appointment booking information
Communication preferences and interactions with automated systems
Payment and billing information
IP addresses and device information
Location data (with consent)
Other similar information based on behavior and interactions
2. How We Collect Information
We collect information through:
Membership application forms
Member communications (emails, phone calls)
Membership renewals and updates
Website forms and advertisements
Lead generation forms and landing pages (including Trusted Agent Engine)
Social media interactions
Trusted third-party sources
Cookies and tracking technologies
Customer surveys and feedback forms
Automated booking and scheduling systems
3. Why We Collect Your Information
We use your data for the following purposes:
To maintain accurate membership records
To communicate with members and visitors
To provide membership services and benefits
To provide Trusted Agent Engine services, including lead generation and appointment booking
To connect members with qualified prospects
To track and optimize lead conversion performance
To improve our services and marketing
To send marketing materials and updates
To analyze website usage and trends
To process payments and transactions
To comply with legal obligations
To prevent fraud and ensure security
3a. Appointment Engine,Trusted Agent Engine, and Trusted Advisor Engine Services
Appointment Engine,Trusted Agent Engine, and Trusted Advisor Engine are exclusive lead generation and appointment booking service provided to our members. Through these services:
We collect and process information from prospects interested in our members' services
Lead data (names, contact information, service interests, and appointment preferences) is shared with relevant members
We use third-party platforms (including GoHighLevel and other integrated services) to manage communications, appointments, and customer relationship management
All lead data is handled with the same security standards outlined in this policy
Prospects may opt out of communications at any time using unsubscribe links or by contacting us directly
Members receiving leads through Trusted Agent Engine agree to handle prospect data in compliance with all applicable privacy laws
Lead attribution and performance metrics may be tracked and shared with members
We may use automated systems, including AI-powered tools, to qualify, route, and schedule appointments
Member Responsibilities: Members who receive leads through Trusted Agent Engine are responsible for:
Maintaining the confidentiality of prospect information
Complying with all applicable privacy and marketing laws when contacting leads
Honoring opt-out requests from prospects
Using lead data solely for legitimate business purposes related to the services requested
4. Sharing Your Information
We may share information internally within the Association and with trusted service providers (e.g., payment processors, marketing partners, CRM platforms, appointment scheduling tools, communication platforms) when necessary to provide our services.
Lead Sharing: Through our services, we share prospect contact information and expressed service interests with member(s) who provide the relevant services. Lead information collected through Trusted Agent Engine is shared with the member(s) for whom the leads were generated.
Service Providers: We work with third-party service providers who assist in delivering our services, including but not limited to:
GoHighLevel (CRM and communication platform)
Payment processors
Email and SMS delivery services
Website hosting and analytics providers
Appointment scheduling platforms
Third-Party Disclosure: We do not sell, trade, or transfer personally identifiable information to outside parties except as described in this policy or as required by law.
Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our members or the public.
5. Data Security
We implement a variety of measures to protect personal information, including:
Secured networks with limited access
Encryption of sensitive/credit information via SSL/TLS technology
Gateway providers for payment processing
Access limited to authorized personnel only
Regular security audits and vulnerability assessments
Secure data backup and disaster recovery procedures
Staff training on data protection and privacy practices
Multi-factor authentication for sensitive systems
Industry-standard security protocols for third-party integrations
While we implement robust security measures, no method of transmission or storage is 100% secure.
We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
6. Data Retention
We retain information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods:
Active membership data: Duration of membership plus 7 years
Lead and prospect data: 3 years from last interaction unless deleted upon request
Financial records: 7 years from transaction date
Marketing communication data: Until opt-out or deletion request
Website analytics: 26 months
Members and prospects may request updates or deletion of their data by contacting us at [email protected]. Please note that some information may need to be retained for legal or legitimate business purposes.
7. Your Privacy Rights
General Rights
All individuals have the right to:
Access their personal data
Correct inaccurate or incomplete data
Request deletion of their data (subject to legal retention requirements)
Restrict or object to certain processing of their data
Update communication preferences
Withdraw consent for marketing communications
Receive a copy of their data in a portable format
Opt out of the sale or sharing of personal information (we do not sell data)
To exercise these rights, contact us at [email protected] or call (833) 741-0707.
California Residents (CCPA/CPRA Rights)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You have the right to request information about:
Categories of personal information we collect
Categories of sources from which we collect personal information
Our business or commercial purpose for collecting personal information
Categories of third parties with whom we share personal information
Specific pieces of personal information we have collected about you
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt-Out: You have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell personal information for monetary consideration. However, some data sharing for targeted advertising may be considered a "sale" or "share" under CCPA. You can opt out by contacting us.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide services you request.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
Authorized Agent: You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority.
Verification: To protect your privacy, we will verify your identity before responding to requests. We may ask for additional information to confirm your identity.
Response Time: We will respond to verified requests within 45 days (with possible 45-day extension if necessary).
California Shine the Light Law: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. Contact us at [email protected].
Texas Residents (TDPSA Rights)
If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024:
Right to Access: You have the right to confirm whether we are processing your personal data and access that data.
Right to Correct: You have the right to correct inaccuracies in your personal data.
Right to Delete: You have the right to delete personal data you have provided to us.
Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and readily usable format.
Right to Opt-Out: You have the right to opt out of:
Targeted advertising
Sale of personal data
Profiling in furtherance of decisions that produce legal or similarly significant effects
Sensitive Data: We will obtain your consent before processing sensitive data, which includes:
Precise geolocation data
Biometric data (if collected)
Personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexuality, or citizenship or immigration status
Genetic data
Personal data from a known child
Response Time: We will respond to verified requests within 45 days (with possible 15-day extension if necessary).
Appeals: If we deny your request, you have the right to appeal by contacting us at [email protected] within 60 days of receiving our denial.
To exercise your Texas privacy rights, contact us at [email protected] or call (833) 741-0707.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze website usage, and deliver personalized content and advertising.
Types of Cookies We Use:
Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences
Managing Cookies: Users can manage cookie preferences via browser settings. Please note that disabling certain cookies may affect website functionality.
Do Not Track: We currently do not respond to Do Not Track signals, but you can opt out of tracking through your browser settings and third-party opt-out tools.
Third-Party Tracking: We may use third-party services (such as Google Analytics, Facebook Pixel) that collect information about your online activities over time and across different websites.
9. Updates to Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. The date of the latest revision will be posted at the top of the policy. Material changes will be communicated to members via email or prominent notice on our website.
Your Continued Use: Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Children's Privacy (COPPA)
We do not market to or knowingly collect data from children under 13. Our services, including Trusted Agent Engine, are intended for adults aged 18 and over. Membership is limited to adults.
If we become aware that we have collected personal information from a child under 13 without proper parental consent, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].
11. CAN-SPAM Act Compliance
We comply with the CAN-SPAM Act by:
Avoiding false or misleading subjects or email addresses
Identifying commercial messages as advertisements when required
Including our physical address in all commercial email communications
Monitoring third-party email marketing services for compliance
Honoring opt-out/unsubscribe requests promptly (within 10 business days)
Allowing users to unsubscribe via a clear and conspicuous link at the bottom of each email
Not sharing email addresses of those who have opted out
Physical Address: Customers Now Club PMA, RR 8220 East Maringo Drive, Spokane, Washington.
Unsubscribe: Unsubscribe requests can be made via the link in any email, replying STOP to any SMS, or by contacting [email protected].
12. SMS/Text Messaging (A2P 10DLC Compliance)
By providing your mobile phone number to Customers Now Club PMA, you expressly consent to receive recurring informational, transactional, and marketing SMS/text messages from us or our service providers related to your membership, services, appointments, and updates.
Message Frequency: Varies based on your activity, membership status, and preferences. You may receive appointment reminders, service updates, promotional offers, and other relevant communications.
Message & Data Rates: Standard message and data rates may apply as imposed by your mobile carrier. We are not responsible for carrier charges.
Opt-Out: Reply STOP to any message to unsubscribe from that particular message stream. You will receive a confirmation text. No further texts from that stream will be sent unless you opt-in again. Note: Opting out of marketing messages will not stop transactional messages related to your account or services.
Help: Reply HELP to any message for assistance, or contact us at [email protected] or (833) 741-0707.
Consent Not a Condition: Your consent to receive SMS messages is not a condition of membership, purchase, or use of our services. However, refusing to receive certain transactional messages (like appointment confirmations) may affect service delivery.
Types of Messages:
Transactional/Service Messages: Account updates, appointment reminders, booking confirmations, service alerts, membership status notifications
Informational Messages: Association news, updates, educational content
Marketing/Promotional Messages: Special offers, promotions, product announcements (requires separate opt-in)
Separate Consent: You may separately manage your consent for marketing/promotional texts versus transactional/account-related texts by updating your preferences in your account settings or contacting us directly at [email protected].
Trusted Agent Engine SMS: If you submit a lead request through Trusted Agent Engine, you consent to receive SMS messages from the member(s) you are matched with regarding your service inquiry. These messages may include appointment confirmations, reminders, and follow-up communications.
Supported Carriers: Our SMS service is supported by major U.S. carriers. If you experience issues, contact your carrier or our support team.
A2P 10DLC Compliance: Our SMS program is registered and compliant with A2P 10DLC requirements. We use registered phone numbers and follow carrier guidelines for message delivery and content.
Prohibited Content: We do not send prohibited content including: illegal content, SHAFT content (sex, hate, alcohol, firearms, tobacco), phishing, fraud, high-risk financial services, or content violating carrier policies.
Changes to SMS Program: We reserve the right to modify, suspend, or terminate our SMS program at any time with reasonable notice.
13. HIPAA Privacy Policy
In limited circumstances, we may receive and handle Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Use of PHI: PHI is shared only as necessary with healthcare providers and authorized personnel to provide services requested by members. PHI is secured in encrypted systems accessible only to authorized personnel.
Disclosure: We do not sell, trade, or disclose PHI beyond what is required to provide services or as required by law.
Business Associates: All members, agents, subcontractors, and service providers with access to PHI agree to abide by the same confidentiality and security requirements under HIPAA.
Individual Rights: If we handle your PHI, you have the right to:
Access and obtain a copy of your PHI
Request corrections to your PHI
Request restrictions on uses and disclosures
Receive an accounting of disclosures
Receive confidential communications
File a complaint if you believe your privacy rights have been violated
Breach Notification: In the event of a breach of unsecured PHI, we will provide notification as required by HIPAA regulations.
For questions about our HIPAA practices, contact our Privacy Officer at [email protected].
14. International Data Transfers
Our services are primarily intended for users in the United States. If you access our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate.
By using our services, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.
15. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and any required regulatory authorities in accordance with applicable law. Notification will be provided without unreasonable delay and will include:
Description of the breach
Types of information involved
Steps we are taking to address the breach
Steps you can take to protect yourself
Contact information for further assistance
16. Your Choices and Controls
Email Communications: Unsubscribe from marketing emails using the link in each message or by contacting [email protected]. Transactional emails related to your account cannot be opted out of while you maintain membership.
SMS Communications: Reply STOP to opt out of text messages as described in Section 12.
Cookies: Manage cookies through your browser settings.
Account Information: Update your profile and preferences by logging into your account or contacting us.
Marketing: Opt out of marketing communications while continuing to receive service-related communications.
17. Third-Party Links
Our websites and communications may contain links to third-party websites, services, or resources.
We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
18. Contact Us & Privacy Complaints
For any inquiries, requests, concerns, or complaints regarding Customers Now Club PMA's privacy practices, contact us at:
Email: [email protected]
Phone: (833) 741-0707
Mail: Customers Now Club PMA, RR 8220 East Maringo Drive, Spokane, Washington.
Response Time: We will respond to your inquiry within 30 days (or as required by applicable state law).
California & Texas Residents: For specific rights requests under CCPA/CPRA or TDPSA, please clearly identify yourself as a California or Texas resident in your request.
Complaints: If you believe we have violated your privacy rights, you may file a complaint with us or with appropriate regulatory authorities:
California: California Attorney General's Office
Texas: Texas Attorney General's Office
Federal: Federal Trade Commission (FTC)
19. Consent and Agreement
By becoming a member, using our services (including Trusted Agent Engine), providing your contact information, or using this website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
For SMS/text messaging, you expressly consent by providing your mobile number and agreeing to receive messages as described in Section 12.
This Privacy Policy is designed to comply with federal laws (CAN-SPAM, COPPA, HIPAA, TCPA/A2P 10DLC) and state laws including California (CCPA/CPRA) and Texas (TDPSA). For state-specific questions or to exercise your state privacy rights, please contact us using the information above.
