Effective Date: 19 August 2025

At Customers Now Club PMA (referred to as the "Association," "agency," "we," "us," or "our") we are committed to protecting the privacy of our members and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, and protect your data as a member of our association or visitor to one of our websites.

1. Information We Collect

We may collect the following personal information from our members or visitors:

• Names and Business Names

• Membership ID numbers

• Contact information, including email addresses and phone numbers

• Mailing addresses

• Membership history and records

• Website usage data

• Other similar information based on behavior and interactions
  
  

2. How We Collect Information

We collect information through:

• Membership application forms

• Member communications (emails, phone calls)

• Membership renewals and updates

• Website forms and advertisements

• Social media interactions

• Trusted third-party sources
  
  

3. Why We Collect Your Information

We use your data for the following purposes:

• To maintain accurate membership records

• To communicate with members and visitors

• To provide membership services and benefits

• To improve our services and marketing

• To send marketing materials and updates

• To analyze website usage and trends
  
  

4. Sharing Your Information

We may share information internally within the Association and with trusted service providers (e.g., payment processors, marketing partners) when necessary.

Third-Party Disclosure: We do not sell, trade, or transfer personally identifiable information to outside parties.

5. Data Security

We implement a variety of measures to protect personal information, including:

• Secured networks with limited access

• Encryption of sensitive/credit information via SSL technology

• Gateway providers for payment processing

• Access limited to authorized personnel only
  
  
  

6. Data Retention

We retain information only as long as necessary for the purposes outlined here. Members may request updates or deletion of their data by contacting us at [email protected].

7. Member Rights

Members may:

• Access, correct, or delete their data

• Restrict use of their data

• Update communication preferences

• Withdraw consent for marketing
  
  
  

8. Cookies and Tracking

We may use cookies and similar technologies to improve user experience and collect website usage data. Users can manage cookie preferences via browser settings.

9. Updates to Privacy Policy

This Privacy Policy may be updated periodically. The date of the latest revision will be posted at the top of the policy.

10. Children’s Privacy (COPPA)

We do not market to or knowingly collect data from children under 13. Membership is limited to adults.

11. CAN-SPAM Act

We comply with CAN-SPAM by:

• Avoiding false or misleading subjects/email addresses

• Identifying commercial messages reasonably

• Including our physical address in all communications

• Monitoring third-party email marketing services for compliance

• Honoring opt-out/unsubscribe requests promptly

• Allowing users to unsubscribe via link at the bottom of each email

Unsubscribe requests can also be made via email to [email protected].

12. HIPAA Privacy Policy

We may receive and handle Protected Health Information (PHI) in compliance with HIPAA and HITECH. PHI is shared only as necessary with healthcare providers and is secured in encrypted systems accessible only to authorized personnel.

We do not sell, trade, or disclose PHI beyond what is required to provide services. All members, agents, and subcontractors agree to abide by the same confidentiality requirements.

13. SMS/Text Messaging (A2P 10DLC Compliance)

By providing your mobile phone number to Customers Now Club PMA, you consent to receive recurring informational, transactional, and marketing SMS/text messages from us related to your membership, services, and updates.

• Message Frequency: Varies based on activity and preferences.

• Message & Data Rates: May apply as imposed by your carrier.

• Opt-Out: Reply STOP to any message to unsubscribe. A confirmation text may be sent. No further texts will be sent unless you opt-in again.

• Help: Reply HELP to any message or contact us at [email protected] or (833) 741-0707.

• Consent Not a Condition: Your consent to receive SMS is not a condition of membership or purchase.

• Types of Messages:

  • Service/account updates (reminders, alerts, confirmations)

  • Membership and association news

  • Marketing and promotional offers (with explicit opt-in)

You may separately manage your consent for marketing/promotional texts vs. transactional/account-related texts by updating your preferences or contacting us directly.

14. Contact Us

For any inquiries, requests, or concerns regarding Customers Now Club’s privacy practices, contact us at:

• Email: [email protected]

• Phone: (833) 741-0707

By becoming a member or using this website, you agree to the terms of this Privacy Policy.